Frequently Asked Questions

Frequently Asked Questions (FAQs) for Pixel Dude

  1. What is Pixel Dude all about?
    Pixel Dude is a unique brand offering a wide range of products featuring vibrant pixel art, spanning topics from skateboarding to basketball, dolphins, unicorns, and more. We aim to bring the nostalgic charm of pixel art to everyday life.

  2. Where are your products made?
    Our products are custom-made through our partner, Printful, ensuring high-quality production and swift shipping directly to you.

  3. How long does it take for my order to be processed and shipped?
    After placing an order, it typically takes 2-7 business days for apparel and 2-5 business days for non-apparel products to be produced. Shipping times vary based on your location, but you can find more details on our Shipping Information page.

  4. Can I track my order?
    Yes! Once your order is shipped, we'll send you a tracking number via email, allowing you to monitor your parcel's journey.

  5. I received a damaged or incorrect product. What should I do?
    We're sorry to hear that! If your product arrives damaged or you receive the wrong item, please contact Printful directly within 14 days of receiving the item. They will assist you with arranging a replacement or refund. You can reach Printful at Printful's Contact Form or via email at support@printful.com. For more details, visit our Return Policy page.

  6. Do you offer international shipping?
    Currently, we do not offer international shipping. We only ship within the country. We apologize for any inconvenience this may cause.

  7. How do I care for my Pixel Dude apparel?
    To ensure the longevity of your pixel-perfect designs, we recommend washing the apparel inside out in cold water and tumble drying on low heat. Avoid ironing the print directly.

  8. Are there any promotions or discounts for first-time buyers?
    Yes! We often offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

  9. I have a specific design request or collaboration idea. How can I reach out?
    We love hearing from our community! If you have a unique idea or wish to collaborate, please contact us at pixeldudellc@gmail.com.

  10. How secure is my personal information and payment details?
    Your security is our top priority. We use state-of-the-art encryption and security measures to ensure your personal details are protected. More information is available in our Privacy Policy.