Return Policy

Return Policy of Pixel Dude
Last Updated: 09/04/2024

At Pixel Dude, we strive to deliver pixel-perfect products that you'll love. However, if you're not completely satisfied with your purchase, please refer to the return policy below. All returns and exchanges for our products, which are fulfilled by Printful, are managed directly through them.

1. Return Eligibility

  • Damaged or Incorrect Items: If your product arrives damaged or you receive the wrong item, we apologize for the inconvenience. Please contact Printful directly within 14 days of receiving your item to arrange for a replacement or refund. You can reach Printful at Printful's Contact Form or via email at support@printful.com.

  • Quality Concerns: If you believe your product is defective or doesn't meet quality standards, reach out to Printful within 14 days of receipt. They will assist you with any issues and determine if a replacement or refund is appropriate. Contact Printful at Printful's Contact Form or via email at support@printful.com.

2. Non-returnable Items

Given that our products are custom-made and print-on-demand, we cannot accept returns for:

  • Buyer’s remorse
  • Products delivered as described, but the customer changed their mind
  • Size exchanges (please consult our size guide before placing an order)

3. Return Process

  • Initiate a Return: To start a return or exchange, contact Printful directly with your order number, details of the item, and the reason for the return. They will handle all aspects of the return process, including providing instructions and shipping details. Contact Printful through their Contact Form or email them at support@printful.com.

4. Refunds

Once your return is processed and inspected by Printful, they will notify you regarding the approval or rejection of your refund. If approved, Printful will process the refund, and a credit will be applied to your original method of payment within 7-10 business days.

5. Shipping Costs

  • Faulty Products: If the return is due to a faulty product or an error, Printful will cover the return shipping costs.

  • Other Returns: If the return is not due to a product defect or an error, customers will be responsible for the return shipping costs.

6. Changes to This Return Policy

We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page, and we recommend reviewing our return policy periodically.

7. Contact Us

For any questions or concerns regarding returns, please contact Printful directly using their Contact Form or via email at support@printful.com. You can also reach out to us at [Pixel Dude's contact email] for further assistance.